Frequently Asked Questions?

What happens if I lose my device?

In the unfortunate scenario where you lose your device, you can simply add your digital Railcard to a new device. If your Railcard is already associated to two devices, please log in to your account and you will find an option to Manage your devices for any active Railcards you own. Simply select the device you want to remove. Once you have done this you will be able to add your Railcard to a new device.


Buy online in a few easy steps

1
Create an account
 
2
Add your details
 
3
Prove your
eligibility
 
4
Review and
secure payment