Easily renew your Senior Railcard

If you’ve already bought a Railcard with us, the fastest and easiest way to renew is online. You will not need to verify your ID again and the Railcard can be renewed 30 days before expiry. Simply: 

• Log in to your account – you will have made this when you first purchased your Railcard
• Click on the Railcard you’re renewing
• Check all the details are correct and update what you need to
• Pay, and you’re done!

If you gave us your email address when you first purchased your Railcard, we’ll send you a reminder to let you know your Railcard is about to expire. But you still need to make sure that your Railcard is valid before buying or using Railcard-discounted tickets. 

If you didn’t buy your current Railcard online you will need to create an account and purchase a new Railcard using your passport, UK driving licence or EEA national identity card. You should wait until your station bought Railcard has expired so you don't lose any validity.

Not the Railcard you’re looking to renew?  

Visit the Renew my Railcard page for information on ways to renew other Railcards. 

Railcard lost or damaged? 

If your Railcard has been lost or damaged, there is a £10 fee to replace it. 

If you have to replace the Railcard that you bought online

Log in to your account and follow the steps to replace it there. 

Please note you can only replace your Railcard from 7 days after you’ve purchased it, so try not to lose it right away! 

If you have to replace the Railcard that you bought at a station

You will need to have with you the completed “Receipt” section of your original application form.  

You can replace your Railcard at any staffed station ticket office. 

Railcard stolen?  

If your Railcard has been stolen you’ll have to report it to the Police and get a crime reference number or documentation supplied by them. 

If you got your Railcard online

Have your crime reference number ready. 

Log in to your account and follow the replacement process, quoting your crime reference number. 

If you got your Railcard at a station

Go to a staffed station ticket office with your ID and crime reference number. 

Once we have the above we will give you a replacement Railcard, free of charge. 

Recovering your Digital Railcard

If you have your Railcard on the Railcard App and you’ve either lost your phone, have no battery (or both!) while travelling, don’t fret – we’ve got you. 

If you don’t have your device or have no battery

If you’re travelling with someone, get them to download the Railcard App on their phone, or if you have a spare device like a tablet, you can download the app there as well and sign in with your account. You can be signed in to up to 2 devices at a time. 

If you still aren’t able to present your Railcard

You may be issued the full fare or a fine but don’t let that get you down, the rail staff are just doing their job. 

If this does happen, you can make 1 claim a year to be compensated for the penalty you’ve been given. You will need to make a note of the train company who issued the penalty, visit their website and contact their customer service centre.