Contact us

If you need to get in touch we’re open from 0700hrs to 2200hrs everyday of the year except for Christmas day. You can:

Email: [email protected]
Phone: 0345 3000 250
Post: National Railcards
PO BOX 6616
DD11 9AR

Enquiry Form

Required fields are marked with an asterisk (*).


We will only use your contact information to help us find your Railcard account if you have one.



All press enquiries should be sent to [email protected]

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list