Support

Need a quick answer? Many of the answers to commonly asked questions can be found in the FAQs

If your query relates to your digital Railcard, then there are some tips for managing your digital Railcard here

If you still need to contact us, please complete the form below providing as much detail as possible. One of our team will get back to you as soon as we can.

Please note, after careful consideration the government has confirmed that Railcards remain non-refundable and will not be extended due to COVID-19. For more information please see Covid FAQs

 

Railcard App Update

We are updating the security on the Railcard app, so please check to see you are using the latest version. Some customers using Android devices are reporting an issue when loading their digital Railcard. We are working to resolve this issue as soon as possible. There are no issues reported for customers using iOS.

Enquiry Form

Required fields are marked with an asterisk (*).


 

We will only use your contact information to help us find your Railcard account if you have one.







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Social Media:

You can also send us a private message on social media:

Twitter Railcards

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Phone:
The team are available to answer questions by phone from 0700hrs to 2200hrs every day of the year except for Christmas day. Please note, at busy times there may be a wait before we can answer your call.

If you are looking to buy or renew your Railcard or get a replacement then you’ll need to do this online.

Tel: 0345 3000 250

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

 

Post:                             

National Railcards
PO Box 10776
Ashby-de-la-Zouch
LE65 9FA

 

 

All press enquiries should be sent to media@nationalrail.co.uk


If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

 

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies

 

 

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus.

 

Email: advice@transportfocus.org.uk

 

Phone: 0300 123 0860

 

Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ