Frequently Asked Questions?

Why am I having difficulties getting my Railcard?

Our website recently underwent essential, planned maintenance to upgrade and improve existing technology and enable a much quicker, smoother buying process. This was the biggest upgrade in 7 years and the core maintenance was completed within a 24-hour period. While 99% of people are using the website without any problems, some outstanding issues have been identified and we are working continuously to bring these to a close as a matter of urgency, while ensuring that we apply suitable due diligence to resolve these and ensure our customers’ data security. We apologise sincerely for any difficulties.


Buy online in a few easy steps

1
Create an account
 
2
Add your details
 
3
Prove your
eligibility
 
4
Review and
secure payment