Frequently Asked Questions?

I haven’t been able to travel by train so I should get a refund for my Railcard. Why can’t I have one?

Rail services continued to run throughout the pandemic to support key workers and the economy. Anyone who continues to travel by train with a valid Railcard can use their Railcard discount on their journey if they are eligible to do so. Many customers can make back the £30 cost of a Railcard in just one journey, which is why they are non-refundable. 


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