Frequently Asked Questions?

How do I purchase my Railcard online?

Please click ‘’Buy Now’’ on the website homepage and follow the instructions on the screen. You will need to provide a valid passport or UK driving licence or EEA National Identity Card number to verify your date of birth online and a digital passport-style photo if you have selected ‘Digital’ under ‘Choose the type of Railcard you would like’ section.

If you have ordered a plastic Senior Railcard, please allow 5 working days for delivery. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

If you have ordered a digital Railcard, a download code will be sent to your registered email address, along with instructions on how to download your Railcard. 

You will not be able to travel on discounted tickets until you have your Railcard.