Frequently Asked Questions?
Most frequently asked questions
How do I purchase or renew my Railcard online?
A: Simply select "Buy Senior Railcard now" and follow the onscreen instructions.
You will need a valid passport, National Identity Card (machine readable cards from the European Economic Area only) or driving licence number to verify your eligibility online. Once your online payment has been successful you will receive an email confirmation and acknowledgement of your application number (this confirmation cannot be used to buy discounted tickets).
Your new Railcard will be despatched within one working day by First Class post. Please allow five working days for delivery. You will have the option of paying for Special Delivery which, providing you have placed your order before 1600hrs will guarantee that your Railcard is delivered within two days (Sunday to Thursday) or three days (Friday to Saturday).
Your Railcard cannot be collected from a rail station. You will not be able to travel on discounted tickets until you have your Railcard – you cannot use the printed confirmation of sale.
Can I use my Senior Railcard at any time of day?
A: No. Railcard discounts are available throughout Britain but they are not available on tickets for morning peak period services for journeys wholly within London & South East Network Railcard area on Mondays to Fridays. (The exceptions to this discounted fare rule are when you travel at weekends and on Public Holidays).
The times of morning off-peak services do vary by route and are normally related to the availability of Off Peak Day tickets. It's best to check with ticket office staff before buying your tickets.
What do I do if my Railcard is lost or damaged?
A: If you bought your Railcard online, you will need to get a replacement online. You can only apply for a replacement Railcard seven or more days after the date of original purchase.
You will have to pay a £10 administration fee if your Railcard was lost.
To apply for a replacement Railcard, please login here and follow the instructions on screen.
If you bought it elsewhere, provided you can produce the completed "Receipt" portion of your original application form, then you can apply for your lost or damaged Railcard to be replaced at any staffed station ticket office. You will have to pay a £10 administration fee.
Until you have your replacement Railcard, we’re sorry but you will have to pay the full fare. The lost discount is not refundable.
Can I buy a Railcard at a rail station?
A: Yes. You can buy a 1-year Railcard over the counter at all staffed National Rail stations. If you do this you can also use your birth certificate or National Identity card (for non-UK nationals) as proof of your date of birth
How can I renew my station-purchased Railcard online?
You can renew your station-purchased Railcard within 30 days of its expiry date. Go to the homepage and click on the "Login and Manage your Account" button. From here you will be given the opportunity to "Register Your Railcard". Once you have completed this you will be given the option to renew your Railcard.
I bought my current Senior Railcard from the online service, it is about to expire, how do I renew it?
A: Providing the expiry date of your Railcard is within 30 days you will be able to renew it. Just log back into your account and select your Railcard from your account summary screen, confirm your details and make your payment. Your renewed Railcard will then be sent to you.
Are there any offers I can benefit from as a Railcard holder?
A: Yes. Please see our Member’s Area
Can I use my Railcard to buy my ticket on the train rather than at a station?
A: Only if there is no ticket office, or the ticket office is closed and there is no ticket machine available to buy your discounted ticket at the station at which you began your journey. If this is the case you can buy your discounted ticket from ontrain staff. Otherwise, if ticket facilities were available at the station you could be charged the full price Standard Single fare.
Do I need to prove my eligibilty again if I am applying online?
A: Not if you already hold a Senior Railcard that was issued by our online service.
If your current Railcard was issued at a rail station then you will need to give either a passport or driving licence number. You can do this by setting up an account by registering online and then following steps to link your station Railcard with the account.
Can visitors to Britain buy a Railcard online?
A: You can only buy online is you are able to give a UK-delivery address. We cannot send Railcards to non-UK addresses. Alternatively, you can buy a Railcard at a staffed rail station ticket office in England, Scotland, or Wales or a National Rail-licensed Travel Agent on arrival. You can also buy a Railcard at Gatwick Airport, Stansted Airport rail stations, Luton Airport Parkway and Manchester Airport – but NOT at London Heathrow Airport.
Can't find an answer? Get in touch
If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. You can also write using the postal address.
If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.
If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list
Buy online in a few easy steps
Existing customer ? Renew here