Refunds/replacements
1. Can I claim a refund if I don't use my Railcard? No. Unfortunately a Senior Railcard is non-refundable.
2. What do I do if my Railcard is lost, stolen or damaged? Provided you can produce the completed "Receipt" portion of your original application form, then an application for the replacement of a lost or damaged Railcard can be made at any staffed station ticket office. A £5 administration fee will be payable. However, if your Railcard has been stolen and you have obtained a crime reference number/documentation issued by the Police, then a free replacement will normally be made. Please note that you must pay the full fare, which is not refundable, until you have obtained a replacement Railcard. Railcards purchased online must be replaced online. The same charges will apply to online replacements however customers can only apply for a replacement seven days or more from date of original purchase.
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