Railcard Terms & Conditions

Eligibility

To apply for a Senior Railcard you must be 60 years or over.

Time restrictions

The Railcard discount isn’t available on tickets for travel during the morning rush hour (peak time), Monday to Friday (not including Public Holidays) when journeys are made wholly within the London and South East area. The times of morning off-peak services do vary by route and are normally related to the availability of Off-Peak Day tickets. It's best to check with ticket office staff before buying your tickets. There are some easements to the London and South East area restrictions, see restrictions.

Conditions of issue and use of the Senior Railcard and reduced priced tickets ('discounted tickets') bought with a Senior Railcard

ATOC Ltd enters into the contract for the issue and use of the Senior Railcard on behalf of the Train Companies. Reference to a ‘Train Company’ or the ‘Train Companies’ means those Train Companies which, pursuant to a franchise agreement, operate Passenger Railway Services in Great Britain. Any other licensed passenger train operators that may join the arrangement will accept the Senior Railcard for travel on their services.

1. You must sign the Railcard before use to show acceptance of all the Conditions as stated here.
    
2. You must be aged 60 years or over to be eligible to purchase a Senior Railcard.
    
3. The Railcard and tickets bought with it are not transferable and must not be given, loaned, or resold to anyone else.
    
4. Tickets for your journey should be purchased before boarding the train and when buying tickets you must show the Railcard.
    
5. You must carry your Railcard with you on your journey and when asked by rail staff, you must show a valid ticket and valid Railcard. If you fail to do so, you will be required to pay the full price Standard or First Class Single fare as appropriate for your journey as if no ticket was purchased before starting the journey and in some cases a Penalty Fare. This does not apply if there was no ticket office at the station at which you began your journey or if the ticket office was closed and there was no ticket machine from which you could buy a discounted ticket.
    
6. Time restrictions apply for journeys in the London and South East area. Please refer to time restrictions.
    
7. The Railcard will not be valid if it is damaged. The Train Companies do not undertake to replace damaged, lost or stolen Railcards, or to issue refunds on unused/unwanted Railcards, or to extend their validity. However, an application for the replacement of a Railcard may be made at any staffed station ticket office (the completed ‘Receipt’ voucher of the original application form must be produced). Where the Railcard was purchased online, customers may only request a replacement online at www.senior-railcard.co.uk. A £5 administration fee will be payable for the replacement of a damaged or lost Railcard. No fee will be charged for the replacement of a stolen Railcard provided you have a crime reference number/documentation issued by the Police. You will be requested to show some form of identification if obtaining a replacement from a station.
    
8. The Railcard and all tickets issued at a Railcard discount are issued subject to the National Rail Conditions of Carriage and the Conditions listed in this leaflet. Copies of the National Rail Conditions of Carriage are available from any staffed station ticket office or online at www.nationalrail.co.uk/times_fares/nrcc/.
    
9. The Railcard does not become your property and if requested must be handed in to a representative of any Train Company.
    
10. The right is reserved to revise these Conditions. The Train Companies will endeavour to give three months’ notice of any changes before they are due to come into effect.

Terms and Conditions are valid up to and including 23 May 2010