FAQs




1. Can I claim a refund if I don't use my Railcard?

No. Unfortunately the Senior Railcard is non-refundable.


2. What do I do if my Railcard is lost, stolen or damaged?

If you bought your Railcard online, you will need to get a replacement online. You can only apply for a replacement Railcard 7 or more days after the date of original purchase.

You will have to pay a £5 administration fee if your Railcard was lost.

To apply for a replacement Railcard you bought online, please login here and follow the instructions on screen.

If you bought it elsewhere, provided you can produce the completed “Receipt” portion of your original application form, then you can apply for your lost or damaged Railcard to be replaced at any staffed rail station ticket office. You will have to pay a £5 administration fee.

If your Railcard has been stolen and you have been given a crime reference number or documents by the Police, then we will normally give you a free replacement.

To replace a stolen card you bought online, please login here and follow the instructions on screen.

Until you have your replacement Railcard, we’re sorry but you will have to pay the full fare. This isn’t refundable.


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What do you get

Senior Railcard not for you? Visit www.railcard.co.uk for other Railcards